You can find your tracking information inside of your confirmation email!

Yes! We ship to almost all countries.

Unfortunately, we have no control over these charges, as customs policies and import duties differ from country to country. Any customs or import duties are charged at the time of import at the destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges.

Please send an email to support@lilybchapman.com with your name and order number.

If an item is listed as sold out, it is unavailable for purchase. You can sign up to receive restock notifications.

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.

Unfortunately, after an order is placed we are unable to edit or make changes to it. You can, however, attempt to update the shipping address directly with your selected courier service. Keep in mind, this process is never a guarantee, as it depends on the status of your shipment. Please triple check your address when ordering!

Domestic: 2-8 BUSINESS DAYS

We ship using USPS, DHL, and UPS

International: 3-12 Business Days depending on country and location

We’re committed to creating a thoughtful shopping experience. Because of the unique nature of our items and our dedication to reducing waste, we have specific guidelines for returns and refunds:

    •    Vintage Items and Curio: Due to their one-of-a-kind character, vintage and curio items are final sale and not eligible for returns or refunds. We encourage you to review all product details and measurements carefully before purchasing. If you have any questions about an item, please reach out before placing your order.
    
•    New Products: For new, non-vintage items, we offer refunds or exchanges for unworn, unwashed items in their original condition within 30 days of delivery. Shipping costs are non-refundable, and customers are responsible for return shipping.

We charge a $5 USD restocking fee for every ordered that is returned. This will be deducted from the total amount refunded. Another option is to opt for an exchange, which will waive the restocking fee.
    
•    Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 14 days of delivery, and we’ll work with you to resolve the issue.

We aim to provide clear product descriptions and sizing information to help you shop confidently. If you have questions, don’t hesitate to reach out to our team at support@lilybchapman.com

We offer a 90 Day Warranty on Jewelry.

This warranty covers your jewelry for a period of 90 days from the date of purchase. During this time, we guarantee that the product will be free from defects in material and workmanship.

What is Covered:
- Defective materials
- Faulty workmanship

What is Not Covered:
- Normal wear and tear
- Damage caused by misuse, abuse, or accidents
- Modifications or alterations to the product
- Loss or theft of the product

How to Claim Warranty:
1. Contact our customer service team at support@Lilybchapman.com within the 90-day warranty period.
2. Provide proof of purchase (order confirmation, receipt, or invoice).
3. Provide clear images of the defective product.

If your item was marked as delivered but has not arrived, please allow a few additional business days for it to arrive. Packages are often scanned as delivered when in fact they are still en route.

Elizabeth Bay is unable to replace lost or stolen packages. Please triple check that you are using the correct mailing address and track your shipment to reduce the risk of errors. We recommend that you reach out directly to the courier to file a claim for your package in the event that it is lost.

We do not offer split payment! Our commitment to sustainability includes a commitment to thoughtful buying. We want our pieces to be something you choose because you love, not because you feel pressured to buy right away. Rather than splitting up payments, we’d rather you wait until the timing is right!