Refunds and Return Information
Refund Policy
At Elizabeth Bay, we’re committed to creating a thoughtful shopping experience. Because of the unique nature of our items and our dedication to reducing waste, we have specific guidelines for returns and refunds:
• Vintage Items: Due to their one-of-a-kind character and sustainability focus, vintage items are final sale and not eligible for returns or refunds. We encourage you to review all product details and measurements carefully before purchasing. If you have any questions about an item, please reach out before placing your order.
• New Products: For new, non-vintage items, we offer refunds or exchanges for unworn, unwashed items in their original condition within 14 days of delivery. Shipping costs are non-refundable, and customers are responsible for return shipping.
• Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery, and we’ll work with you to resolve the issue.
We aim to provide clear product descriptions and sizing information to help you shop confidently. If you have questions, don’t hesitate to reach out to our team at support@lilybchapman.com